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AFLAC Complaint - Customer Support - Aflac Disability
AFLAC Complaint

AFLAC Complaint

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Customer Support - Aflac Disability


I have been trying to cancel my AFLEC insurance for 3 months now. There is not any e-mail contact information listed on the site and I have been told by my AFLEC agent that she cannot cancel my account. I have tried to create a login with my account information but have been unsuccessful multiple times - "unknown policy". The call center will not process our request to cancel from my husband even though we are both listed on our policy. I was gun shy that AFLEC required automated direct debit payments and they were set up to pull from our account on the 15th of every month. So far they have hit at the end of each month, coinciding with our mortgage - exactly what my agent said would NOT happen and I have been unable to stop the payments despite several letters requesting cancellation of our services.


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Comments


AgentET says: (4 years ago)
 0
This sounds terribly stressful. By "call center" do you mean Headquarters in GA? I'd try that or your agent's regional coordinator. This is the type of in-congruence that makes me nuts!




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