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AFLAC Complaint - ALFAC for Business Accident Policy - Accident Policy
AFLAC Complaint

AFLAC Complaint


ALFAC for Business Accident Policy - Accident Policy

This review has been resolved or replied to by this company.
After sitting on my sons claim for 2 weeks, the Aflac Business Department, decides that I only get $100 for Joseph's ACL surgery. When I asked to speak to a supervisor I was told they would call me back within 48 hours. They stated that since the original MRI only stated possible tear, I need an additional MRI that states there was a tear. The operative report stating that there was a tear and that it was replaced isn't good enough. According to customer service they paid me $100 for the surgery itself, really $100 that's pathetic. They didn't pay me for the knee brace or crutches that I sent documentation for. They didn't pay me for airfare or lodging, surgery was in WA I'm in AK, which I submitted receipts for. Nor did they pay me for the ACL tear or the menisucus tear.

I have had AFLAC (indivudual) for years and had no issues what so ever. Claims were always paid quickly and correctly. I hate that they made my employeer go to a differenct division.

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AgentET says: (4 years ago)
AflacPhyllis so glad you saw this and are helping!

AflacPhyllis says: (5 years ago)
Hi frannyhjrt,
I’m Aflac Phyllis, an Aflac worldwide headquarters employee here to help. Please email your contact information to us at aflacservice@aflac.com so we can assist you immediately. Please copy and paste the following in the subject line of your email:
frannyhjrt, November 1, 2013 MeasuredUP.com post.
In the body of the email, please include your Full name, contact information, your concerns and any other pertinent information so can assist you super fast.
Thank you,
Aflac Phyllis

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